• Analysts: There are multiple channels that you can communicate with our analyst: E-mail, Chat, Phone, or even an Online Meeting. E-mail is commonly used to send your requirements to us. Our formal proposal or Statement of Work (SOW) will also be sent to you using E-mail. You can talk with our Sales and Proposals team over the phone to discuss your requirements that are difficult to put in writing. The online written request for proposal is usually the best way to tell us your requirements. In certain situations, an online meeting will be set up so that you can share your screen with our analyst to show the flow certain logic on your web site or even your competitor’s web site.

•Description of Function Logic: Your requirement will have the description of the functions that you would like to customize. We will verify the logic of the function to make sure that it is business sound. If not, we will work with you to rewrite the function requirement to make it business sound and logically complete. The description of the functions will be the foundation of the scope of work. So, it is extremely important to make sure it is accurate, sound, and complete.

• Accurate Hour Estimation: We don’t do guess work by telling you “Umm… this project will take roughly X number of hours.” We go above and beyond a rough number; we break down your requirement into actionable sub-requirements that can be assessed with accurate number of hours. We will list each sub-requirement with our executable solutions along with the hour estimate so that you know how we reached the total number of hours for your project.

• 50% Down Payment upon Project Start: After you have reviewed our proposal and decided to award the project to SPQDEV Inc, we will start the project as soon as the down payment of 50% of the contract total is received.

• Project Document Management: All documents including the requirement gathering form, our proposal, analysis files, illustration files, source code files, images, etc…are uploaded to the portal for your access online.

• Dedicated QA Testers: We have dedicated Quality Assurance Testers to test the completed functions developed by our developers. We hold our testers accountable for the test results and you can see the signature of the tester who signed off the test results of your project. Quality assurance is extremely important to save our customers’ time and money.

• 40% Payment upon Project Completion: When the project is completed, the next 40% of the contract total is due before the install on your designated production server.

• Install to Your Production Server: When the project is completed, we will install the completed web site on your designated server.

• Final 10% Payment upon Acceptance: After you have accepted the work on our staging server, the final 10% of the contract total is due before the web site files are sent to you.